NPS Workshops for the C-Suite

Avoid the biggest, single cause of failure in CX programs by securing
executive support and alignment as soon as possible.

Why Choose Richard Owen
& His Team of CX Experts

The Masterclass content delivered for an executive audience. The NPS Masterclass sets the gold standard for NPS program leadership, but the needs of the executive team are different. The Executive Masterclass is a program that recognizes that difference. Best of all, the Executive Masterclass offers a customized process to support the specific and unique needs of the organization. This is your Masterclass.


We take the time up front to assess the company and the unique needs of the audience in order to focus on what will truly resonate.


Expect content tailored to the senior executive team, delivered by credible senior experts with a track record of customer experience leadership.


Our interactive sessions will get everyone on the same page and committed to your Net Promoter program’s success.

Explore Options For Your and Your Team

What To Expect

It’s Boardroom Ready

Strategic in scope but pragmatic in its details. We cut straight to the what, why and how ensuring your executives move in harmony with your program team… as a priority.


It Gives You Leverage

Align the leadership team around the economic opportunities and risks created by customer experience execution. Bring pinpoint focus to the specific needs of your company and market.


Plan On A Plan

Expect resolution. We recognize there are currently many conflicting priorities and different perspectives among executive leadership. Together, we will leave the room with a plan that will achieve results.